Information Privacy Notice

Privacy Policy

Last reviewed and updated: [09/06/2026]

1. Introduction

At Click Service Team LTD (“Click Service Team”, “we”, “us” or “our”), we are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and share personal data when:

  • you visit our website: www.clickserviceteam.com;

  • you contact us by phone, email, WhatsApp, website form or any other method;

  • you make an enquiry or book our services;

  • you request a quotation;

  • you apply for customer finance in connection with our services;

  • you leave feedback, reviews or testimonials;

  • you apply to work with us.

Click Service Team LTD is a company registered in England and Wales under company number 15862942.

Our contact details are:

Click Service Team LTD
Website: www.clickserviceteam.com
Email: hello@clickserviceteam.com
Telephone: 0208 0920 640
WhatsApp: +44 7875 097655

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

2. What is personal data?

Personal data means any information that can identify you as an individual, either directly or indirectly. This may include your name, address, telephone number, email address, service address, payment details, finance application details, technical website data, and any other information you provide to us.

3. How we collect your personal data

We may collect personal data when you:

  • visit or use our website;

  • submit an enquiry form;

  • request a quote;

  • book a service visit, repair, maintenance or installation;

  • communicate with us by phone, email, WhatsApp, SMS, post or social media;

  • make a payment;

  • apply for customer finance;

  • leave a review or provide feedback;

  • subscribe to marketing communications;

  • apply for a role or work opportunity with us.

We may also collect limited technical information automatically when you use our website, including through cookies and analytics tools.

4. Types of personal data we collect

Depending on how you interact with us, we may collect the following:

Personal and contact details

  • full name;

  • address and service address;

  • email address;

  • telephone number;

  • WhatsApp or mobile contact details.

Service-related information

  • details of your enquiry, booking, repair, maintenance or installation;

  • property access details where provided by you;

  • photographs, videos, reports or notes relating to work we carry out;

  • appliance, system and warranty information;

  • service history;

  • customer communications;

  • invoices, quotations and payment records.

Finance-related information

If you request or apply for finance, we may collect or process information needed to introduce you to a finance provider, lender, broker or finance platform. This may include:

  • your name and contact details;

  • address history where required;

  • details of the product or service you wish to finance;

  • quotation and order details;

  • finance application information;

  • information required by the finance broker, lender or credit provider to assess your application.

We do not make lending decisions ourselves. Finance applications may be assessed by the relevant finance provider, broker, lender or credit provider, who may carry out their own checks and process your data under their own privacy policy.

Payment and transaction information

  • payment status;

  • invoice details;

  • transaction references;

  • deposit and balance records.

We do not normally store full card details ourselves where payments are handled by a third-party payment provider.

Website and technical data

When you visit our website, we may collect:

  • IP address;

  • device type;

  • browser type and settings;

  • operating system;

  • pages visited;

  • referring links or URLs;

  • approximate location data, such as city or area;

  • browsing behaviour and analytics data.

Please see our Cookie Policy for more information.

Feedback and review data

  • comments, reviews or testimonials;

  • customer satisfaction feedback;

  • information you choose to provide when reviewing our services.

Recruitment data

If you apply to work with us, we may collect:

  • your name and contact details;

  • CV and employment history;

  • education and qualifications;

  • skills and experience;

  • salary expectations;

  • right-to-work information where applicable;

  • references where provided.

5. Why we collect and use your personal data

We use your personal data for the following purposes:

  • to respond to enquiries;

  • to provide quotations;

  • to book and manage service visits;

  • to carry out repair, maintenance and installation services;

  • to send appointment confirmations and updates;

  • to prepare reports, job sheets, certificates and invoices;

  • to process payments;

  • to manage warranties, service history and aftercare;

  • to introduce customers to finance providers, brokers or lenders where finance is requested;

  • to communicate with finance providers, brokers or lenders in relation to finance applications;

  • to comply with legal, tax, accounting, regulatory and insurance obligations;

  • to manage complaints or disputes;

  • to recover unpaid invoices where necessary;

  • to send review requests;

  • to improve our website, services and customer experience;

  • to send marketing communications where permitted;

  • to assess job applications and recruitment enquiries.

6. Lawful basis for using your personal data

Under UK GDPR, we must have a lawful basis for processing your personal data. The lawful bases we may rely on are:

Contract

We process your personal data where it is necessary to provide services to you, respond to your booking or quotation request, manage appointments, complete works, issue invoices and provide aftercare.

Legal obligation

We may process your data where we are required to do so by law, including for tax, accounting, health and safety, regulatory, insurance or compliance purposes.

Legitimate interests

We may process your data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include:

  • managing customer relationships;

  • maintaining service records;

  • responding to enquiries;

  • improving our services;

  • working with professional advisers;

  • recovering unpaid debts;

  • preventing fraud;

  • protecting our business;

  • sending marketing about similar services to existing customers where permitted by law;

  • business restructuring, merger or sale.

Consent

We may rely on consent where required, for example where you have opted in to certain marketing communications or where specific consent is required for a particular type of processing.

You may withdraw consent at any time by contacting us.

7. Marketing communications

We may send marketing communications about similar products and services to existing customers where permitted by law. We may rely on the “soft opt-in” under the Privacy and Electronic Communications Regulations where applicable.

Each marketing email will include an unsubscribe option. You can object to receiving marketing communications at any time by contacting us at hello@clickserviceteam.com.

We will not sell your personal data to third parties for marketing purposes.

8. Customer finance

Where you ask us about finance or choose to apply for finance, we may share relevant personal data with finance brokers, lenders, credit providers or finance platforms.

This is done so that:

  • finance options can be explained to you;

  • your finance application can be submitted or processed;

  • the lender or broker can assess affordability, eligibility and creditworthiness;

  • finance documentation can be prepared;

  • any finance-related queries, complaints or regulatory obligations can be handled.

Finance providers, brokers and lenders may carry out their own identity, credit, affordability, fraud prevention and regulatory checks. They will usually be separate data controllers for the information they process, and their own privacy policies will apply.

If your finance application is declined or you choose not to proceed, we may still retain relevant records for legal, regulatory, accounting, complaint-handling and business administration purposes.

9. What happens if you do not provide your personal data?

If you do not provide the personal data we reasonably require, we may not be able to:

  • respond to your enquiry;

  • provide a quotation;

  • attend your property;

  • carry out our services;

  • process payment;

  • issue documents, certificates or invoices;

  • introduce you to finance options;

  • assist with a finance application;

  • deal with warranty, aftercare or complaint matters.

10. Who we share your personal data with

We may share your personal data with trusted third parties where necessary, including:

  • finance brokers, lenders, credit providers and finance platforms;

  • payment processors;

  • software providers used for booking, job management, certificates, invoicing and customer communication;

  • accountants, bookkeepers and tax advisers;

  • legal advisers, compliance consultants and other professional advisers;

  • insurers;

  • subcontractors or specialist engineers where required to deliver services;

  • manufacturers or warranty providers where required for warranty registration or support;

  • debt collection agencies where invoices remain unpaid;

  • regulators, law enforcement agencies, HMRC, FCA or other authorities where required by law;

  • successor organisations if our business is sold, merged or reorganised.

We require third-party service providers to handle your personal data securely and only for the purposes for which it was shared.

11. How long we keep your personal data

We keep personal data only for as long as necessary for the purposes for which it was collected.

In general:

  • customer records, service records, invoices and related correspondence may be retained for up to six years from the date we stop providing services to you, unless a longer period is required for legal, tax, insurance, warranty, regulatory or dispute purposes;

  • finance-related records may be retained for up to six years, or longer where required by a finance provider, lender, broker, regulator, legal obligation or complaint-handling requirement;

  • marketing data will be retained until you unsubscribe, object, withdraw consent, or we no longer have a lawful reason to retain it;

  • unsuccessful recruitment applications will usually be retained for 30 days, unless you agree that we may keep your details for future opportunities for up to 12 months.

12. How we protect your personal data

We take appropriate steps to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure.

These steps may include:

  • using secure business systems;

  • limiting access to personal data to those who need it;

  • using passwords and access controls;

  • keeping records organised and protected;

  • using reputable third-party software providers;

  • taking reasonable care when sharing information with third parties.

No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. However, we take data protection seriously and aim to use appropriate safeguards.

13. Cookies and analytics

Our website may use cookies and analytics tools, including Google Analytics, to understand how visitors use our website and to improve our services.

Cookies are small text files placed on your device. They may help us understand website traffic, visitor behaviour, device type, browser type and general location data.

Google Analytics collects information in a way that helps us analyse website usage. This information is generally statistical and does not directly identify individual users.

You can disable cookies through your browser settings. You can also opt out of Google Analytics without affecting how you visit our website.

Please see our Cookie Policy for more information.

14. Your rights under UK GDPR

You have rights regarding your personal data, including the right to:

  • request access to the personal data we hold about you;

  • ask us to correct inaccurate or incomplete data;

  • request deletion of your data in certain circumstances;

  • restrict how we use your data in certain circumstances;

  • object to processing in certain circumstances;

  • request data portability;

  • withdraw consent where we rely on consent.

We will respond to rights requests within one month, unless the request is complex or we are legally allowed more time.

To exercise your rights, please contact us at:

hello@clickserviceteam.com

We may need to verify your identity before responding to a request.

15. Complaints about how we handle your data

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the matter.

You can contact us at:

hello@clickserviceteam.com
0208 0920 640

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection matters.

ICO contact details:

Website: https://ico.org.uk/concerns/
Telephone: 0303 123 1113

16. Complaints relating to finance

If your complaint relates to a product or service purchased using finance, please contact us first and we will do our best to help.

If your complaint relates specifically to the finance agreement, finance application, credit broking or lending decision, we may need to refer the matter to the relevant finance broker, lender or credit provider.

Where applicable, you may also have the right to refer finance-related complaints to the Financial Ombudsman Service if you remain dissatisfied after receiving a final response from the relevant broker or lender, or if no final response is issued within the required timeframe.

Financial Ombudsman Service contact details:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

17. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, finance arrangements, website tools or business practices.

We recommend checking this page periodically to stay informed about how we handle personal data.