Privacy Policy

1. Introduction 

At Click Service Team LTD ("Click Service Team"), we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard the personal data you provide when: 

• You visit our website (www.clickserviceteam.com) 
• You engage with our services or make enquiries 
• You express interest in working with us 

By continuing to use our services, you acknowledge and agree to the practices outlined in this policy. 

2. What is Personal Data? 

Personal data refers to any information that identifies you as an individual, either directly or indirectly. This could include information you provide through our website, during bookings, or when communicating with us. 

By sharing your personal data with us, you consent to its use as described in this Privacy Policy. 

3. Who Are We? 

Click Service Team LTD is a service provider offering a wide range of home and office maintenance services. We operate within England and Wales and are registered under company number 15862942. 

4. How Do We Collect Your Data? 

We gather personal data when you: 

• Book services through our website 
• Navigate our website or interact with its features (such as reviews or feedback forms) 
• Subscribe to receive our marketing communications 
• Contact us via phone, email, or our website 

5. Types of Data We Collect 

Depending on how you interact with us, we may collect the following information: 

• Personal details: such as your name, phone number, and email address 
• Service-related data: details like your address for service visits and payment information for bookings 
• Technical information: including your IP address, device type, and browsing habits when you visit our website (see our Cookie Policy for more information) 
• Feedback: comments, reviews, and any information you provide when leaving feedback about our services 

Additionally, when you visit our website, we may collect information automatically, such as: 

• Device type (mobile, desktop, tablet) 
• Browser type and settings 
• IP address 
• Referring URLs or links that brought you to our site 
• General location data (e.g., city or neighbourhood) 

6. Your Rights Regarding Your Data 

Under data protection laws, you have rights regarding how your personal data is handled. These rights include: 

• Access: Requesting copies of the personal data we hold about you. 
• Correction: Asking us to update or correct inaccurate or incomplete data. 
• Erasure: Requesting that we delete your data in certain circumstances. 
• Restriction: Limiting how we use your data under specific conditions. 
• Data Portability: Requesting that your data be transferred to you or another organisation.  

 Once we receive a request, we will respond within 30 days. 

7. Careers and Recruitment 

If you apply to work with us by submitting your CV, the information you provide will be used solely for recruitment purposes. This may include: 

• Your contact details (name, address, phone, etc.) 
• Employment and education history 
• Skills, qualifications, and salary expectations 

We retain unsuccessful applications for 30 days. If you wish to be considered for future roles, you may opt for us to retain your details for up to 12 months. You can withdraw your consent at any time by contacting us in writing. 

8. How We Use Your Information 

We will only process your personal data for legitimate purposes, such as: 

• Processing and managing service bookings 
• Sending confirmations, invoices, or feedback requests 
• Improving our services based on customer feedback 
• Keeping internal records 
• Sending marketing material, if you’ve opted in to receive it 

We may use your data to tailor our website to better suit your preferences or location. 

9. Sharing and Protecting Your Data 

We do not sell or distribute your personal information to third parties, except when required by law or when we use third-party services (e.g., payment processors or debt collectors) to manage transactions. These third parties are carefully vetted and are required to maintain the security and confidentiality of your data. 

While we strive to keep your information secure, please note that no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security. 

10. Profiling and Analytics 

To enhance your experience and offer services tailored to your needs, we may create user profiles based on the data you provide, such as preferences, feedback, and interactions with our website. This helps us recommend relevant services and content. 

We may also analyse usage data (e.g., browsing patterns on our website) to identify trends and improve our service offerings. 

11. Your Choices 

You have control over how we use your data for marketing purposes. We will only send promotional emails, messages, or phone calls if you’ve opted in. If you no longer wish to receive such communications, you can unsubscribe at any time by contacting us or following the instructions in the email. 

You also have the right to request a copy of the information we hold about you, and to correct any inaccuracies. Please email hello@clickservice.com for all data-related requests. 

You may withdraw consent for us to process your personal data at any time. We will delete your information once it is no longer needed for the purpose it was collected. 

12. Updates to This Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements in how we protect your data. We recommend you check this page periodically to stay informed about how your information is being handled. 

This policy was last reviewed and updated on 9th September 2024.